Charles is an experienced attorney and legal operations executive with a background in complex settlement administration, lien resolution, legal process outsourcing, business consulting and sales transformation.
Most recently, Charles served as a Director of Legal and Compliance outsourcing at Conduent, where he consulted with healthcare sector clients on digital and workforce-enabled strategies for legal and compliance operations. Charles was responsible for retaining and consulting with in-house legal departments from pharmaceutical clients and large hospital systems.
Prior to joining Conduent, Charles spent 7 years as a subject matter expert in lien resolution and complex settlement administration at a leading legal process outsourcing company. In that role, Charles served in a number of senior level positions overseeing operational, product development and business development. He was instrumental in obtaining, operationalizing and implementing a number of high profile projects for complex mass tort and environmental litigations.
Charles holds a BA from Appalachian State University, a JD from the Charlotte School of Law, and a law license for the State of North Carolina.