Chairperson Welcome Remarks

Jun 23, 2020 8:00am ‐ Jun 23, 2020 8:10am

Identification: TUE01


Conquer the Skill of Creating an Accurate Universe

Jun 23, 2020 8:10am ‐ Jun 23, 2020 8:55am

Identification: TUE02

Learning Objectives:
  • Comb through your current universes to discover inaccuracies related to CMS requirements for ODAG and CDAG universes and tables
  • Create and implement new approaches to universe construction to avoid pitfalls in the future
  • Monitor universe accuracy on a monthly basis through universe pull and inspection to find errors


Strategies for Managing FDR Expectations

Jun 23, 2020 9:10am ‐ Jun 23, 2020 9:55am

Identification: TUE03

Learning Objectives:
  • Incorporate monthly education practices for all FDRs that highlight the expectations of the FDR, communication best practices, and documentation
  • Include FDRs in all mock audits in preparation for the CMS Audit and incorporate feedback into training exercises in areas to improve
  • Generate a strong partnership by understanding what your FDRs are dealing with and how you can help them achieve goals for both entities


Preparation for the 2020 Medicare Timeliness Monitoring Project

Jun 23, 2020 10:10am ‐ Jun 23, 2020 10:55am

Identification: TUE04

Learning Objectives:
  • Assess how the CMS TMP will affect your operation and what you need to do in advance to be prepared
  • Formulate a plan to perform reviews of your current systems, evaluate accuracy within your universes, analyze your timeliness standards related to CMS guidelines, to determine current benchmarks
  • Bridge the Gap: Create a plan of action on how you can improve current benchmarks, including evaluating vendor solutions that can guide you through the process


Strategies to Improve Quality and Mitigate Risk

Jun 23, 2020 11:30am ‐ Jun 23, 2020 12:15pm

Identification: TUE05

Learning Objectives:
  • Incorporate a grievance approach to patient centered care
  • Enhance quality improvement by utilizing grievances
  • Overview of grievances and risk mitigation to improve your processes


Reaching for the STARS: Improving Plan Performance Through CTM Analysis

Jun 23, 2020 12:30pm ‐ Jun 23, 2020 1:15pm

Identification: TUE06

Learning Objectives:
  • Examine how root cause analysis of 1-800-Medicare CTM cases can have impact on member experience
  • Discuss the continuous improvement cycle needed in order to maintain Complaints About the Health plan STAR metrics and beyond
  • Establish and discuss best practices for documentation and casework handling to drive stellar performance


Chairperson Closing Remarks

Jun 23, 2020 1:15pm ‐ Jun 23, 2020 1:25pm

Identification: TUE07