Jun 2, 2020 9:00am ‐ Jun 2, 2020 10:00am
Jun 2, 2020 9:00am ‐ Jun 2, 2020 9:15am
Jun 2, 2020 9:15am ‐ Jun 2, 2020 10:00am
Learning Objectives:
- Learn how Zappos turned happy customers into loyal customers
- Leverage the link between organizational behavior and customer satisfaction to build a work culture that supports member retention
Jun 2, 2020 10:10am ‐ Jun 2, 2020 10:55am
Learning Objectives:
- Get certain answers in an uncertain time and personalize your sales approach while increasing revenue
- Learn how to touch your members and prospects in a touch-free world
Jun 2, 2020 11:05am ‐ Jun 2, 2020 11:50am
Learning Objectives:
- Gain best practices for assessing and responding to customer needs quickly in an ever-changing environment
- Discuss coordination of your response team, member advisory council, and supplemental benefit providers to resolve member needs during COVID-19
- Discuss strategies for member communications across multiple channels for optimal efficiency
Jun 2, 2020 12:30pm ‐ Jun 2, 2020 1:15pm
Learning Objectives:
- Learn how to compliantly capture critical information during the sales process and its importance down the line
- Identify opportunities to capture additional member and prospect information for a smoother AEP sales process
- Improve the member experience through innovative and customized onboarding approaches
- Best practice ideas contrasted with business as usual
Jun 2, 2020 1:25pm ‐ Jun 2, 2020 2:10pm
Learning Objectives:
- Manage your processes from the customer perspective to provide a more satisfying consumer experience from sales to enrollment, through OEP and beyond
- Manage your processes from the customer perspective to provide a more satisfying consumer experience from sales to enrollment, through OEP and beyond
- Gain insight into which direct mail format, plan design, and creative approach is optimal for age-in and AEP campaigns
Jun 2, 2020 2:20pm ‐ Jun 2, 2020 3:05pm
Learning Objectives:
- To ensure maximum exposure for your plan, understand what brokers want and need from you
- Learn strategies to rise to the top of brokers’ piles and become the ‘go to’ choice
- Best practice ideas contrasted with business as usual
Jun 2, 2020 3:15pm ‐ Jun 2, 2020 4:00pm
Jun 2, 2020 3:15pm ‐ Jun 2, 2020 3:45pm
Learning Objectives:
- Gain insights and best practices to having successful virtual meetings with beneficiaries
- Consider new approaches to grassroots sales and local networking for better market penetration in a remote environment