AEP Medicare Readiness Summit 2020

Jun 2, 2020 ‐ Jun 3, 2020


Get the perfect formula to help your team prepare for member acquisition and retention pre-AEP 

Having a well-planned and executed AEP is crucial to the success of every Medicare Advantage health plan. Join leading Medicare Advantage experts as they provide practical, compliant information and helpful takeaways to upgrade your AEP game plan, motivate and lead coordinated sales and enrollment teams, and help ensure your plan rises to the top.Get valuable takeaways from industry leaders, network with peers, and prepare to supercharge your plan’s AEP strategy for 2021 and beyond.

Standard: $500.00

Sessions

Welcome and Chairperson’s Opening Remarks

Jun 2, 2020 10:00am ‐ Jun 2, 2020 10:15am

Speaker(s):

Keynote Presentation - Your Customers’ Experience is Your Most Important Marketing Tool

Jun 2, 2020 10:15am ‐ Jun 2, 2020 11:00am

Learning Objectives:
  • Learn how Zappos turned happy customers into loyal customers
  • Leverage the link between organizational behavior and customer satisfaction to build a work culture that supports member retention
Speaker(s):

AEP Planning in a COVID WorldAEP Planning in a COVID World

Preview Available

AEP Planning in a COVID World

Jun 2, 2020 11:10am ‐ Jun 2, 2020 11:55am

Learning Objectives:
  • Get certain answers in an uncertain time and personalize your sales approach while increasing revenue
  • Learn how to touch your members and prospects in a touch-free world
Speaker(s):

Best Practices Around Rapid Response Member Communications and Benefit Administration

Jun 2, 2020 12:05pm ‐ Jun 2, 2020 12:50pm

Learning Objectives:
  • Gain best practices for assessing and responding to customer needs quickly in an ever-changing environment
  • Discuss coordination of your response team, member advisory council, and supplemental benefit providers to resolve member needs during COVID-19
  • Discuss strategies for member communications across multiple channels for optimal efficiency
Speaker(s):
  • Todd Rau, Director, Medicare Markets, Indiana University Health Plans, Inc.
  • Elizabeth Goff, Manager of Medicare Advantage Outreach & Special Projects, Indiana University Health Plans

Improve the Member Experience Through Data

Jun 2, 2020 1:30pm ‐ Jun 2, 2020 2:15pm

Learning Objectives:
  • Learn how to compliantly capture critical information during the sales process and its importance down the line
  • Identify opportunities to capture additional member and prospect information for a smoother AEP sales process
  • Improve the member experience through innovative and customized onboarding approaches
  • Best practice ideas contrasted with business as usual
Speaker(s):

Engage, Capture, and Keep Today’s Modern Senior

Jun 2, 2020 2:25pm ‐ Jun 2, 2020 3:10pm

Learning Objectives:
  • Manage your processes from the customer perspective to provide a more satisfying consumer experience from sales to enrollment, through OEP and beyond
  • Manage your processes from the customer perspective to provide a more satisfying consumer experience from sales to enrollment, through OEP and beyond
  • Gain insight into which direct mail format, plan design, and creative approach is optimal for age-in and AEP campaigns
Speaker(s):
  • Daniel Weaver, VP Medicare & Medicaid Quality Programs, Gateway Health Plan

Become Your Brokers’ Go-to Plan

Jun 2, 2020 3:20pm ‐ Jun 2, 2020 4:05pm


Learning Objectives:
  • To ensure maximum exposure for your plan, understand what brokers want and need from you
  • Learn strategies to rise to the top of brokers’ piles and become the ‘go to’ choice
  • Best practice ideas contrasted with business as usual
Speaker(s):

Elevate Grassroots and Face-to-Face Sales Tactics in a Virtual World

Jun 2, 2020 4:15pm ‐ Jun 2, 2020 4:45pm


Learning Objectives:
  • Gain insights and best practices to having successful virtual meetings with beneficiaries
  • Consider new approaches to grassroots sales and local networking for better market penetration in a remote environment
Speaker(s):

Chairperson’s Summary of Day One

Jun 2, 2020 4:45pm ‐ Jun 2, 2020 5:00pm

Speaker(s):

Chairperson’s Day Two Opening Remarks

Jun 3, 2020 10:00am ‐ Jun 3, 2020 10:15am

Print Certificate
Completed on: token-completed_on
Print Transcript
Please select the appropriate credit type:
/
test_id: 
credits: 
completed on: 
rendered in: 
* - Indicates answer is required.
token-content

token-speaker-name
token-index
token-content
token-index
token-content
token-index
token-content
token-index
token-content
token-index
token-content
token-index
token-content
/
/
token-index
token-content
token-index
token-content