Jun 2, 2020 3:45pm ‐ Jun 2, 2020 4:00pm
Jun 3, 2020 9:00am ‐ Jun 3, 2020 10:05am
Jun 3, 2020 9:00am ‐ Jun 3, 2020 9:15am
Jun 3, 2020 9:15am ‐ Jun 3, 2020 10:05am
Learning Objectives:
- Gain best practices for collaborating to increase stable membership
- Review the relevant regulations and avoid the potholes
- Get a clear understanding of the regulatory compliance parameters as to what is and is not acceptable
Jun 3, 2020 10:15am ‐ Jun 3, 2020 11:05am
Learning Objectives:
- Learn techniques that replace tension with positive relationships between marketing, sales, and compliance
- Get proven strategies to embed compliance units within the business
- Identify ways to build marketing goal alignment and take a problem-solving approach to compliance
Jun 3, 2020 11:35am ‐ Jun 3, 2020 12:25pm
Learning Objectives:
- Learn how strategy plans may need to change in relationship to COVID-19
- Understand the values and drivers for today’s age-ins, not “one size fits all” cookie-cutters
- Discover new ways to work with community partners to help reach age-in segments, based upon preferences and needs
Jun 3, 2020 12:35pm ‐ Jun 3, 2020 1:25pm
Learning Objectives:
- Understand the consumer mindset shift and why agent and carrier communication and the member onboarding experience are more important than ever
- Learn what beneficiaries are looking for and what strategies retain members through the recently reintroduced three-month OEP
Jun 3, 2020 1:35pm ‐ Jun 3, 2020 2:20pm
Jun 3, 2020 1:35pm ‐ Jun 3, 2020 2:05pm
Learning Objectives:
- Learn how to develop an effective call center plan through relationship-building and the right incentives
- Pick up creative strategies for managing remote teams, including managing exceptions reporting
- Understand what carriers expect from hired guns and what they should expect from captive teams
Jun 3, 2020 2:05pm ‐ Jun 3, 2020 2:20pm