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Identification: MON01
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Identification: MON02
An in-depth analysis of the overall CMS expectations for quality ratings in 2021 and beyond
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Identification: MON03
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Identification: MON04
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Identification: TT1
Hear from tools and technology experts on how their solutions can improve efficiencies in your organization.
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Identification: MON05A
• Hear best practices to elevate customer experience
• Gain insights into managing and monitoring CAHPS post-pandemic
• Examine concrete strategies to proactively support member experience teams
• Discuss how to optimize CAHPS performance, minimize grievances and avoid CTMs
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Identification: MON06A
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Identification: MON06PR
Identification: MON07A
Speaker(s):Identification: MON07PR