5th Annual RISE Quality Leadership Summit

Jun 28, 2021 ‐ Jun 29, 2021

Morning Networking Breakfast

Preview Available

Morning Networking Breakfast

Jun 28, 2021 9:00am ‐ Jun 28, 2021 10:00am

Identification: VNLB1

Welcome Remarks and Keynote Address: CMS Quality Measures Update

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Welcome Remarks and Keynote Address: CMS Quality Measures Update

Jun 28, 2021 10:00am ‐ Jun 28, 2021 10:35am

Identification: MON001

Welcome Remarks

Preview Available

Welcome Remarks

Jun 28, 2021 10:00am ‐ Jun 28, 2021 10:05am

Identification: MON01

• Kent Holdcroft, MA, Executive VP of Enterprise Accounts and Strategic Partnerships, AdhereHealth

Keynote Address: CMS Quality Measures Update

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Keynote Address: CMS Quality Measures Update

Jun 28, 2021 10:05am ‐ Jun 28, 2021 10:35am

Identification: MON02

An in-depth analysis of the overall CMS expectations for quality ratings in 2021 and beyond

• Richard E. Wild, MD, JBm MBA, FACEP, Chief Medical Officer, Atlanta and Boston Regional Offices, Centers for Medicare and Medicaid Services (CMS)

CAHPS Best Practices to Improve Member Satisfaction and Perception

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CAHPS Best Practices to Improve Member Satisfaction and Perception

Jun 28, 2021 10:50am ‐ Jun 28, 2021 11:35am

Identification: MON03

• Explore how to capture and leverage data/ CAHPS metrics at scale to better understand members and behavioral drivers
• Examine the shift in focus to member experience and assess how to allocate resources to pivot effectively
• Hear how to optimize member touchpoints and understand how to work cross functionally in the enterprise to impact member perception and satisfaction
• Discuss a consumer-centric model and best practices to help members understand benefits while avoiding abrasion and reducing complaints and grievances

• David Larsen, Director, Quality Improvement, SelectHealth
• Ana Handshuh, Principal, CAT5 Strategies
• David Meyer, Member, RISE Policy Commitee
• Rex Wallace, Principal, Rex Wallace Consulting

Provider Perspective Panel Discussion

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Provider Perspective Panel Discussion

Jun 28, 2021 11:50am ‐ Jun 28, 2021 12:35pm

Identification: MON04

• Hear from providers on effective use of technology, communication and education efforts around quality and Stars
• Get insights into successful incentive programs used with providers to steer behavior
• Understand strong motivators for providers and how to foster a strong patient/provider partnership
• Gain best practices on EMR adaptability and integration into provider’s workflow to reduce burnout
• Discuss the Provider Engagement/Patient Engagement/Quality system dynamic
• Take a deeper dive into the role of technology and AI to improve quality performance

• Dr. Shannon Decker, M.Ed., MBA, PhD, VP of Clinical Performance, Brown & Toland
• Vishal Bhalla, MBA, MS, CPXP, SPHR, Vice President and Chief Experience Officer, Parkland Health & Hospital System
• Dr. Mansoor Khan, ScD, CEO, Persivia, Inc.
• Dr. Jatin K. Dave, MD, MPH, Chief Medical Officer and Director of Clinical Affairs, MassHealth

Tools and Tech Presentation

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Tools and Tech Presentation

Jun 28, 2021 12:35pm ‐ Jun 28, 2021 12:45pm

Identification: TT1

Hear from tools and technology experts on how their solutions can improve efficiencies in your organization. 

• Rita Young, Senior Vice President Clinical Innovations, Reveleer

Networking Lunch

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Networking Lunch

Jun 28, 2021 12:45pm ‐ Jun 28, 2021 1:35pm

Identification: VNL01

Think Differently About CAHPS: Insights and Tactics into Elevating Customer Experience

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Think Differently About CAHPS: Insights and Tactics into Elevating Customer Experience

Jun 28, 2021 1:35pm ‐ Jun 28, 2021 2:20pm

Identification: MON05A

• Hear best practices to elevate customer experience
• Gain insights into managing and monitoring CAHPS post-pandemic
• Examine concrete strategies to proactively support member experience teams
• Discuss how to optimize CAHPS performance, minimize grievances and avoid CTMs

• Melissa Smith, EVP of Consulting & Professional Services, Healthmine
• Daniel Weaver, VP Medicare & Medicaid Quality Programs, Gateway Health Plan

Making SDoH Practical: Embedding SDoH in Quality Programs

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Making SDoH Practical: Embedding SDoH in Quality Programs

Jun 28, 2021 1:35pm ‐ Jun 28, 2021 2:20pm

Identification: MON05B

• Examine health disparities and understand how to embed SDoH into quality program initiatives to create scalable impact
• Hear initiatives to impact specific populations through alignment of quality and SDoH efforts
• Discuss ways to strategize and use social determinants of health to drive and tailor services and remove barriers

• Kurt Waltenbaugh, Founder and CEO, Carrot Health
• Julia Joseph-Di Caprio, M.D., M.P.H., Senior Vice President and Chief Medical Officer, UCare