• Join your peers to analyze all recent interim rules and understand the impact of the adjustments made by CMS

• Explore the expansion and implications of Telehealth services

• Prognosticate what Star ratings and reporting will look like moving forward and discuss cut point trends

• Understand how to prioritize and operationalize customer experience/CAHPS to increase scores
• Hear best practices from industry leaders on how to approach member experience holistically for better health outcomes
• Analyze interoperability strategies to ensure focus of care is shifted towards member experience and member satisfaction

• Understand how to focus efforts on clinical quality such as preventive care screenings and condition management
• Learn how to maximize each visit and interaction with members for meaningful and streamlined engagement
• Hear best practices to boost medication adherence
• Understand how to approach the tripling of health care: cost, quality, and access

• Discuss lessons learned from interoperability wins and how RA fits in the broader spectrum
• Learn how to streamline information from RA and Quality and navigate innovative ways to collect data
• Closing the loop with providers and preventing provider abrasion

• Evaluate & analyze 2020 metrics surrounding medication adherence
• Review pharmacy utilization trends and specific benefit enhancements addressing COVID-19
• Demonstrate the design and initial outcomes of a high-value pharmacy service designed to improve quality performance and lower costs among medically-complex MAPD members

• Hear how plans have pivoted their strategy to be more digital in nature and discuss impact on star ratings
• Understand how to continue to utilize telehealth to integrate quality and make the best use of it
• Navigate the future of delivery of care via telehealth