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Optimizing Appeals & Grievances Summit

MON05 - CMS Changes to Part C & D Appeals and Grievances

Jun 22, 2020 12:00pm ‐ Jun 22, 2020 12:45pm

Learning Objectives:
  • Explore the CY20 CMS Part C &D Enrollee Grievances, Determinations and Appeals Guidance update
  • Evaluate how changes to the guidance impact plan processes, reporting, and technology
  • Examine which important changes still need to be made and create a plan of action to implement changes to existing plan process
  • Discuss changes that plans have made to adapt to CMS changes including barriers


  • Karen A. Iapoce, MS, CAPA, CPHQ, Director of Government Solutions, Senior Analyst, ZeOmega

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