0      0

Optimizing Appeals & Grievances Summit

MON08 - Categorize the Differences Between an Appeal and a Grievance


Jun 22, 2020 3:15pm ‐ Jun 22, 2020 4:00pm


Learning Objectives:
  • Assess the definitions of an Inquiry, Complaint, Appeal, and Grievance to provide clarity
  • Utilize tested compliance tips to improve identification
  • Implement delegation to appropriate teams when an appeal or grievance occurs

Speaker(s):

You must be logged in and own this session in order to post comments.