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Optimizing Appeals & Grievances Summit

MON08 - Categorize the Differences Between an Appeal and a Grievance

Jun 22, 2020 3:15pm ‐ Jun 22, 2020 4:00pm

Learning Objectives:
  • Assess the definitions of an Inquiry, Complaint, Appeal, and Grievance to provide clarity
  • Utilize tested compliance tips to improve identification
  • Implement delegation to appropriate teams when an appeal or grievance occurs


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