Vishal Bhalla MBA, MS, CPXP, SPHR

Vishal Bhalla is the VP and Chief Experience Officer at Parkland Hospital; is a sought-after thought leader for his unique approach to Patient, Physician, and Team member Experience.

Transitioning to healthcare a few years ago from a successful career in hospitality, Vishal completed his Master of Business Administration from the Massachusetts Institute of Technology (MIT) along with a Healthcare Certificate from the joint Harvard-MIT Healthcare Innovation Initiative. He is certified in Diversity & Inclusion from Cornell and a Senior Professional in Human Resources (SPHR). Vishal also serves on the Dallas Fort Worth Hospital Council, representing Parkland as the Chair for the Workforce Collaborative. He is a graduate of the Texas Hospital Association (THA) Fellows Program for 2019, serves on the Patient Experience Board of The Beryl Institute, is a member of Press Ganey’s Patient Experience Regulatory Advisory Council, on the Advisory Board of HR Exchange Network, and Editorial board of Beryl Institute’s “Patient Experience Journal”. He also enjoys giving back to his alums as an Educational Counselor at MIT.