Susan Montoya

Managing Director, Medicare & Debt Resolution, Travelers

Susan Montoya is a Managing Director at Travelers Insurance leading the Medicare & Debt Resolution program. Over the last 25 years, she has held various roles in the Worker Compensation organization including claim data reporting to NCCI, Claims EDI and Medicare. Susan was a key member of the project team tasked with understanding and implementing the MMSEA Section 111 Mandatory Insurer Reporting in 2010 and has expanded her Medicare focus to include debt reduction. Susan has pioneered the way in ensuring compliance with all aspects of S111 reporting leveraging creative, collaborative and technological solutions.

She holds a Bachelor of Nursing degree and a RN license in Florida, is an active member of the Asian & Allies Diversity Network and a past member of the IAIABC Claims Strategy Steering Committee.