Archie Dey
Director of Consumer Experience and Insights, SCAN Health
| Archie Dey leads the Consumer Experience and Insights efforts at SCAN. In his current role, Archie leads the strategic planning, design and implementation of initiatives which drives Member Satisfaction, Net Promoter Score and Retention. In addition, Archie leads the Consumer Insights function which uses qualitative and advanced analytic approaches to understand user’s unmet latent needs Prior to SCAN, Archie has been a management consultant specializing in Strategy and Operations in Health Industry with focus on Consumer Experience. |