Catlin Scheppler

Catlin Scheppler is the Business Operations Manager for the Recovery Audit and Appeal Department at Ascension Wisconsin. She began her career as a registered nurse in the Operating Room and later in the Emergency Department. Recognizing her growing passion for the business aspect of healthcare, Catlin changed gears and joined the newly created Recovery Audit and Appeal Department at Ministry Health Care in 2010. Catlin obtained her Masters in Business degree from Viterbo University in 2016 and took a leadership role within the Recovery Audit Department. She became the Business Operations Manager for the newly-formed state audit and appeal team in 2017. The formation of Ascension Wisconsin Recovery Audit Department brought together three denial management teams: Wheaton Franciscan, Columbia Saint Mary's and Affinity Health Care. The Ascension Wisconsin Recovery Audit Department is comprised of four database coordinators and thirteen registered nurses who manage all federal (FFS Medicare/Medicaid) and commercial (Medicare Advantage, Medicaid HMO and Commercial) insurance denials for Ascension Wisconsin. In her leadership role Catlin manages all clinical denial information, reports trends and develops denial management solutions (including regulatory communications and educational materials for providers and senior leadership). Additionally, she participates in system-wide denial reduction initiatives, communicates with senior leadership and relevant clinical departments as well as coding, compliance and quality regarding federal and non-federal audit and denial trends. Catlin is an innovative, respected leader with documented success in appeal strategy and systemic collaboration. She has in-depth knowledge and experience in FFS Medicare/Medicaid regulations, commercial payor policies and strategies as well as organizational compliance practices.