David Reid is the Senior Director of Operational Performance, Risk & Support at Florida Blue with over 17 years of experience in the insurance industry. A Certified Information Systems Auditor (CISA), he is accountable for ensuring business processes across multiple divisions are operationally effective and adhere to regulatory and industry requirements for Commercial and Government market segments at Florida Blue as well as other entities under the GuideWell Mutual Insurance Holding Company. David’s background is in internal auditing, process improvement, operations management, regulatory/accreditation compliance, systems development and database administration.