Nicole Henderson MBA

Nicole Henderson joined Blue Cross Blue Shield of North Carolina (Blue Cross NC) in 2017. She became the Manager of Operations Quality and Compliance with a distinct focus on Regulatory Complaints. In her role, she is responsible for escalation management across multiple teams and implementing compliance strategies that promote a customer-focused culture.

Before joining Blue Cross NC, Nicole served in various roles at Horizon Blue Cross Blue Shield of New Jersey for 15+ years. Nicole has over 18 years of experience in the health insurance industry, which includes 10+ years of experience in the Medicare Advantage line of business related to appeals and grievance management, claims, as well as the Complaints Tracking Module (CTM) complaints. Nicole’s multidisciplinary experience allows her to strategically approach multifaced complex situations and solution effectively in the service organization.

Nicole earned a Bachelor of Business Administration from Thomas Edison University as well as a Master’s of Business Administration from the University of Mount Olive.