The 8th Annual Optimizing Appeals and Grievances Summit

WED06 - The Do's and Dont's of Customer Service

Jun 7, 2023 2:45pm ‐ Jun 7, 2023 3:30pm

Overview
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Understand how factors such as tone and active listening can play a role in member satisfaction

Understand the importance of and how to recognize appeals and grievances.

Review best practices in overseeing your call center and FDRs to ensure compliance with appeals and grievances.

Speaker(s):

Cristina Garcia, Director PSC Call Center, Motion Picture Industry Pension & Health Plans
Karen Mason, Director of Client Services, BluePeak Advisors

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