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MON08 - Categorize the Differences Between an Appeal and a Grievance


‐ Jun 22, 2020 3:00pm


Learning Objectives:

  • Assess the definitions of an Inquiry, Complaint, Appeal, and Grievance to provide clarity
  • Utilize tested compliance tips to improve identification
  • Implement delegation to appropriate teams when an appeal or grievance occurs

Speaker(s):

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