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TUE06 - Reaching for the STARS: Improving Plan Performance Through CTM Analysis

‐ Jun 23, 2020 1:15pm

Learning Objectives:

  • Examine how root cause analysis of 1-800-Medicare CTM cases can have impact on member experience
  • Discuss the continuous improvement cycle needed in order to maintain Complaints About the Health plan STAR metrics and beyond
  • Establish and discuss best practices for documentation and casework handling to drive stellar performance


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